Frequently Asked Questions
Getting Started
What should I expect for my first night?
Hundreds of customers have experienced exceptional dry eye relief from the Blinkjoy Moisture Retaining Sleep Mask, although sleeping with your mask may take some time to get used to.
We recommend wearing it at night for at least two weeks to comfortably fall asleep, and stay asleep, with your mask on. Make sure to fit the mask snugly around your head (not too loose, not too tight) and adjust the eyecups to rest comfortably over each eye. Apply drops or dry eye ointment to maximize nighttime hydration and set yourself up for restorative sleep.
If you experience severe dry eye, Blinkjoy can help. Even if your mask takes some getting used to, stick with it…your eyes will be happy you did.
What if my eyes still feel dry?
We always recommend applying dry eye gel drops or nighttime ointment before wearing your Blinkjoy mask at night. Our goal is to create a humid microenvironment for the eyes and prevent excessive evaporation of tears to minimize symptoms of dry eye. However, tear deficiency is common for those with dry eye, which means you may not have enough tears to begin with. Applying drops or ointment prior to wearing your mask will help alleviate this problem and maximize the benefits of sleeping with your Blinkjoy mask.
Will I experience red marks or puffy eyes?
In rare cases for those with extremely sensitive skin, wearing a moisture mask may cause irritation or red marks after initial use. Many customers have resolved this by a) loosening the mask to ensure it is not too tight, and b) applying a gentle eye moisturizing cream or balm prior to use to protect the sensitive skin area around the eyes.
Will I find sleeping with a mask uncomfortable?
If this is your first time sleeping with an eye mask at night, it may take some getting used to. If this applies to you, we have heard success from many customers that slowly increasing wear time was beneficial. Start with an hour your first night, then two, and so on. After one to two weeks, you should have no problem sleeping through the night with your Blinkjoy mask. Even if your mask takes some getting used to, stick with it…your eyes will be happy you did.
What if I am a side sleeper?Should I wash the eyecups prior to use?
Product
How does Blinkjoy help with dry eye symptoms?Is this a medical device?What comes in the box?What materials is the mask made from?
Care Instructions
How do I maximize efficacy of my mask?Should I wash the silicone eye cups prior to use?How should I care for my mask?
Shipping
How long does it take to receive my order?Do you ship internationally?What is your refund policy?Why do you use silicone eye cups?
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Can't find your answer above? Shoot us a message here.
Support
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United States(USD $)
© 2023 Blinkjoy LLC. All Rights Reserved.
Located in San Diego, CA USA
Do Not Sell My Personal Information
What if I am a side sleeper?
Your Blinkjoy mask will work best if you sleep on your back or partially on your side. Changing your preferred sleeping position may seem like a daunting task, but we've heard success from others that make small gradual changes and use lots of strategically placed pillows.
Should I wash the eyecups prior to use?
Our silicone eye cups are made from 100% medical grade silicone which prevents bacterial buildup. However we do recommend cleaning each silicone eye chamber with soap and water prior to each use to remove dirt or debris.
Product Details
How does Blinkjoy help with dry eye symptoms?
Each silicone eye cover has curved openings that envelop the eyes to ensure a complete moisture seal around the eyes. This creates a humid microenvironment preventing excessive evaporation of tears which minimizes symptoms of dry eye, ultimately improving ocular health. Additionally, by creating a complete seal around the eyes, the silicone eye covers create a barrier against drafts, wind, dust, and dry air which greatly reduces inflammation and dry eye symptom flare ups.
Is this a medical device?What comes in the box?What materials is the mask made from?
Care Instructions
How do I maximize efficacy of my mask?Should I wash the silicone eye cups prior to use?How should I care for my mask?
Shipping
How long does it take to receive my order?Do you ship internationally?What is your refund policy?Why do you use silicone eye cups?
Reach Out
Can't find your answer above? Shoot us a message here.
Support
Company
Lets Connect
Country
United States(USD $)
© 2023 Blinkjoy LLC. All Rights Reserved.
Located in San Diego, CA USA
Do Not Sell My Personal Information
Is this a medical device?
While we regularly consult with Optometrists and Ophthalmologists to ensure safety and efficacy, our products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition.
Why do you use silicone eye cups?
We use 100% medical-grade silicone for our moisture retaining eye cups as silicone is safe for skin contact for extended periods of time (like overnight). Silicone is hypoallergenic, meaning it is unlikely to cause allergic reactions on the skin. Silicone is also oil-free and non-comedogenic, meaning it does not suffocate the skin and clog pores, making it a safe product to use on the sensitive skin areas around the eyes.
What comes in the box?
- x2 Pairs of Blinkjoy Silicone Eye Cups
- x1 Blinkjoy Moisture Retaining Mask
- x1 Blinkjoy Travel Bag
What materials is the mask made from?
- Outside: 46% Cotton, 54% Polyester
- Inside: 95% Rayon, 5% Spandex
- Band: 100% Elastic, Velcro closure
- Eye Cups: 100% Silicone
Care Instructions
How do I maximize efficacy of my mask?
We recommend following these steps each time you wear your Blinkjoy mask:
1.) Clean your eyes: Gently clean face and eyelids to remove dirt.
2.) Clean the silicone eye cups: Wash silicone moisture chambers with soap and water.
3.) Hydrate your eyes: Apply preservative free eye drops or nighttime ointment.
4.) Adjust chambers and mask: Adjust silicone cups to fully seal in moisture. Adjust the length of mask elastic strap to ensure comfortable fit.
Should I wash the silicone eye cups prior to use?
Our silicone eye cups are made from 100% medical grade silicone which prevents bacterial buildup. However we do recommend cleaning each silicone eye chamber with soap and water prior to each use to remove dirt or debris.
How should I care for my mask?
We recommend hand washing your mask before first use and periodically over time. You can also wash the mask in a washing machine in the fabric bag it came with. Just take out the silicone pieces and you should be good to go. We recommend washing on gentle with cold water and a mild or hypoallergenic detergent. Then air dry for about 24 hours (do not put in the dryer).
Orders & Shipping
How long does it take to receive my order?
Items will typically be shipped within 1-5 business days from when they are ordered. Shipping rates are based on weight.
For questions regarding orders that have already shipped, please reference your tracking number. Once an order leaves our hands, it enters the domain of the courier, and the order is no longer in our care or control. If you have concerns about late or lost packages, don’t worry! Please email us—we like to be kept in the loop, but ultimately, delivery issues must be taken up and resolved with the carrier directly.
Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.
Do you ship internationally?
At this time we only ship in the United States and Canada.
What is your refund policy?
Please visit our returns page for details.
Still Need Help?
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